N1 Casino - 選手の退場が遅れる。

I made a deposit attempt which was rejected because I wrote the card details wrong. The second one was approved and the money was withdrawn from the bank account but it never appeared in the cashier and the transaction does not appear in the transaction history of n1 casino. In communication I had with the casino company they told me that they would be refunded to my bank account within five working days, something that never happened.

Εκανα μια προσπάθεια κατάθεσης η οποία απορρίφθηκε γιατί έγραψα λάθος τα στοιχεία της κάρτας. Η δεύτερη εγκρίθηκε και αφαιρέθηκαν τα χρήματα από τον τραπεζικό λογαριασμό αλλά δεν εμφανίστηκαν ποτέ στο ταμείο και δεν φαίνεται η συναλλαγή στο ιστορικό συναλλαγών της n1 casino. Σε επικοινωνία που είχα με την εταιρεία casino μου είπαν ότι θα μου επιστραφούν στον τραπεζικό λογαριασμό μέσα σε πέντε εργάσιμες ημέρες κάτι το οποίο δεν έγινε ποτέ.

Hello vas2313,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have not verified my account because this happened as soon as I created an account with n1 and on the first deposit attempt. I had no profits. I didn't even play. I didn't use any bonus either. I spoke yesterday and they asked for the documents I sent you too and they didn't accept them. Thanks

Δεν έχω επαληθεύσει το λογαριασμό μου επειδή αυτό συνέβη μόλις έφτιαξα λογαριασμό στην n1 και κατά την πρώτη προσπάθεια κατάθεσης. Δεν είχα κέρδη. Δεν έπαιξα καν . Ούτε κάποιο μπόνους χρησιμοποίησα. Μίλησα χθές και μου ζήτησαν τα έγγραφα που έστειλα και σε εσάς και δεν τα έκαναν δεκτά. Ευχαριστώ

I sent them the viva wallet deposit slip and the bank account statements which clearly show that €100 has been deducted from me on behalf of n1 casino. But which never appeared in the checkout or in the transaction history. With my bank that I spoke to, they told me that the money went to the casino company as normal.

Τους έστειλα το αποδεικτικό κατάθεσης της viva wallet και της κινήσεις τού τραπεζικού λογαριασμού που φαίνεται καθαρά πως μου έχουν αφαιρεθεί 100 € για λογαριασμό της n1 casino. Τα οποία όμως δεν εμφανίστηκαν ποτέ στο ταμείο ούτε στο ιστορικό συναλλαγών. Με την τράπεζα μου που μίλησα μου είπαν ότι πήγαν κανονικά τα χρήματα στην εταιρεία καζίνο.

Hello vas2313,

I would like to let you know that the player creates multiple accounts and tries to make deposits.

You gave your consent to follow our T&C – your numerous accounts were closed.

Please send a screenshot of the deposit with reference number after contacting our LiveChat if you need to check the transaction status.

Now n1 casino has deactivated my account without, of course, refunding the €100 I deposited.

Τώρα η n1 casino μου απενεργοποίησε τον λογαριασμό χωρίς βέβαια να μου επιστραφούν τα 100€ που κατέθεσα.

Hello vas2313,

Please contact the live support in order to get more information regarding your refund and let us know the outcome.

I can't contact n1 casino live support as they have disabled my account.

Δεν μπορώ να επικοινωνήσω με την ζωντανή υποστήριξη της n1 casino καθώς μου έχουν απενεργοποιήσει τον λογαριασμό μου.

Hello vas2313,

I believe you are always able to contact the casino through their e-mail support. Please do so and let us know the outcome.

I emailed them but didn't get a reply. Apparently the deposit I made is not going to be refunded.

Τους έστειλα mail αλλά δεν έλαβα απάντηση. Προφανώς δεν πρόκειται να μου επιστραφεί η κατάθεση που έκανα.

Roula Wed, 04/12/23 7:01 am Dear Member,

This account does not appear to have any deposits, and there are no refunds.

Yours sincerely,

Member Support Group

N1 Casino

  Ρούλα Wed, 04/12/23 7:01 am  Αγαπητό μέλος,

Ο λογαριασμός αυτός δε φαίνεται να έχει καμία κατάθεση, και δεν υπάρχουν χρήματα προς επιστροφή.

Με εκτίμηση,

Ομάδα Υποστήριξης Μελών

N1 Casino

This is what they sent me. I told you that even though I sent them all the deposit slips that clearly show that the money went to n1 casino, they won't admit it. And they don't want to look for him any further because apparently they are just fine stealing people's deposits.

Αυτό μου έστειλαν. Σας είπα ότι παρόλο που τους έστειλα όλα τα αποδεικτικά κατάθεσης στα οποία φαίνεται ξεκάθαρα πως τα χρήματα πήγαν στην n1 casino, αυτοί δεν το παραδέχονται. Και δεν θέλουν να τον ψάξουν περαιτέρω γιατί προφανώς μια χαρά τους βολεύει να κλέβουν τις καταθέσεις του κόσμου.

Hello vas2313 and thank you for the information provided so far.

I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello vas2313,

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help as this case appears to need to be further investigated. Please forward the statement or the screenshot of the deposit with the reference number you made to your N1 Casino account to me at michal.k@casino.guru

I sent you an email

Σας έστειλα mail

Dear vas2313,

I have successfully received your email with the evidence of the deposit. Can you please confirm which of your casino accounts should have been credited with this deposit? Which email address have you used for registering and depositing in that casino account to which the deposit has not been credited?

Dear N1 Casino team,

The player has provided us with evidence of the €100 deposit. The payment code is 9495803953972603 and the transaction code is f345a8ba-88d9-4f11-b965-5c424f06db79, can you please double-check this on your side?

Good day,

The finance department will analyse the information related to the deposit to determine whether it was accepted or declined on the payment provider's side.

Dear vas2313,

I am writing to inform you that this deposit has been successfully processed.

That's why we need to process it back to your banking account. Please answer the email sent by our support team.

Let me inform you that the issue has been resolved. n1 Casino returned my €100. Thank you very much for the help.

Να σας ενημερώσω ότι το ζήτημα επιλύθηκε. Η n1 Casino μου επέστρεψε τα 100€. Σας ευχαριστώ πολύ για την βοήθεια.

Great news, vas2313.

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

I would like to thank both parties for their cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal

Casino.Guru