National Casino - 登録の混乱により、プレーヤーのアカウントが閉鎖されることがあります。

Hello there today only I made an account with them and deposited the information and everything and now suddenly I revived a message saying that my account has been cloaked. I am not able to understand what such an issue is happening as I never had the account with the platform .

Dear kapoor101102,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any email from the casino explaining why your account was blocked? If you have, please forward it to me. My email address is veronika.l@casino.guru.

Have you made any deposits into this casino before you were blocked?

Could you please advise if you submitted any documents for your KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear kapoor101102,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.