Neon54 Casino - ボーナス発行後、プレイヤーのアカウントは閉鎖されました。

I deposit not 20 but 70 euro and i dont take the bonus with deposit il report this on chat and this guy's close m acc dont play at this casino

Dear manolismix09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I was not asked for account verification I played slots and there is no active bonus

Δεν μου ζητήθηκε επαλήθευση λογαριασμού έπαιξα κουλοχερηδες και δεν υπάρχει ενεργό μπόνους

• Can you provide information on what the disputed amount signifies?
• Am I correct in understanding that your most recent deposit was €70?
• What was the balance in your account at the time it was blocked?

Thank you very much in advance.

Dear manolismix09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.