Neon54 Casino - 選手の退場が遅れる。

This Casino is a disgrace. I've been waiting to receive it for several days and nothing. I don't recommend it to anyone.

Esse Casino é uma vergonha.Estou esperando pra receber tem vários dias é nada não indico pra ninguém.

Hello sauloara34,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Neon54 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My winnings are not bonus, I put the money and made the profit. I'm new to the bookmaker and I don't need first verification. Because they didn't even ask if that's true it's the first to Casino to pay after verification a shame is you. That's why I prefer Betano a thousand times, he doesn't have these antics

Os meus ganhos não são de bônus, coloquei o dinheiro e fiz o lucro.sou novo na casa de apostas não preciso de verificação de primeira. Pois nem pediram se isso for verdade é o primeiro a Casino a pagar depois da verificação uma vergonha é o vocês mesmo. Por isso prefiro mil vezes a Betano não tem essas palhaçadas

Hello sauloara34,

Most of casinos require verification before you try to withdraw your balance so I would recommend you to contact the casino to ask about it and provide them the documents to do so.

Please let us know the outcome.

Dear sauloara34,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.