Nomini Casino - プレイヤーが賞金を受け取れずにいます。

Hello,

On November 1st, 2022 I applied for a payout of EUR 751. Since then no payment. In response to various queries, I only get the information that I should be patient and that it should be accelerated. Again, nothing happens.

Hallo,

Ich habe am 01.11.2022 die Auszahlung über 751 EUR beantragt. Seitdem keine Auszahlung. Auf diverse Rückfragen erhalte ich nur die Information, dass ich mich gedulden soll und es beschleunigt werden sollte. Auch hierauf erfolgt wieder nichts.

Dear Tappi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi. Now Nomini has simply canceled the payout and I would have to enter this again from the beginning. Apparently technical problems.

Hallo. Jetzt hat Nomini die Auszahlung einfach storniert und ich müsste dies nun wieder von vorne eingeben. Angeblich technische Probleme.

Hi. I finally received my money today. Many Thanks

Hallo. Ich habe heute endlich mein Geld erhalten. Vielen Dank

Awesome news, Tappi. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.