Nomini Casino - プレイヤーのアカウント閉鎖リクエストが遅れています。

Dear Casino Guru, I would like to close my account at Nomini Casino but the casino is not responding to my request. Since I lost a lot of money at the casino and have a gambling problem (gambling addiction), I ask you to help me.

MfG

Liebes Casino Guru ich möchte mein Account bei Nomini Casino schließen aber das Casino antwortet nicht auf meine Aufforderung. Da ich sehr viel Geld bei dem Casino verloren und ein Spiel Problem habe spielsucht bitte ich Sie mir zu helfen.

MfG

Dear eniskarakaya2828,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nomini Casino. Based on the description of your problem I believe your best option will be to request a permanent self-exclusion from the casino due to gambling problems.

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of Birth:

Casino login:

Email address:

"Greetings Nomini Casino support,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material permanently

The reason for my decision is due to my gambling addiction.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@nominispins.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Dear Guru Team, so far no response from Nomini and no response from Live Chat, I should contact support via email. They are trying to keep me waiting and want my account to be deactivated forever.

Best regards

Liebes Guru Team bis jetzt keine Antwort seitens Nomini und keine Antworten seitens Live Chat, ich solle mich an den Support per Mail wenden. Die versuchen mich weiter hinzuhalten, möchte das mein Account für immer deaktiviert wird.

mit freundlichen Grüßen

Thanks for your reply.

• Have you sent the email to the casino as I suggested?
• Was your account blocked as a result?

Please let me know about any further developments.

Dear eniskarakaya2828,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks, account has been deactivated 😁

Danke Account wurde deaktiviert 😁

Dear eniskarakaya2828,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru