Nomini Casino - プレイヤーの入金が遅れています。

I made a deposit 4 days ago, but it has not appeared in my player account! The transaction status shows it as pending! The Live Chat button is unresponsive and there is no response to my email! These fraudsters should be punished for this! Fortunately, it's only about 10 Euros but it could have been much more!

Ich habe vor 4 Tagen eine Einzahlung getätigt, diese ist jedoch nicht auf meinem Spieler Konto eingegangen! In der Transaktion steht sie als austehend! Der Live Chat Button reagiert nicht und auf meine Email wird garnicht reagiert! Diese Betrüger müssen für so etwas bestraft werden! Zum Glück geht es nur um 10 Euro jedoch hätten es auch weit mehr sein können!

Hello jensspanier333,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear jensspanier333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.