Nomini Casino - プレイヤーの撤退は遅れています。

Hello, I've been waiting for my payout for 17 days. I will definitely never play at this casino again!

Hallo, ich warte seit 17 Tagen auf meine Auszahlung. Definitiv werde ich in diesem Casino nie wieder spielen!

Dear shox2k17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, I haven't made a payout yet. I have not yet been asked to verify myself. I contacted live chat 2 times to inquire about my withdrawal. I was told twice there that I had to be patient.

Nein, ich habe noch keine Auszahlung vorgenommen. Auch wurde ich noch nicht aufgefordert, mich zu verifizieren. Ich habe 2 Mal den Live-Chat kontaktiert, um nachzufragen, was mit meiner Auszahlung ist. Dort wurde mir 2 Mal gesagt, ich muss mich noch gedulden.

Thank you for your reply, shox2k17. Have you accumulated your winnings with or without an active bonus? What is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I played with bonus. The payout is pending.

Ich habe mit Bonus gespielt. Die Auszahlung ist austehend.

Thank you very much shox2k17 for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, shox2k17,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Nomini Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Nomini Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment? Why the player's verification has not been done?

Thank you in advance for providing the information.

Hello, I just received my payout.

Hallo, ich habe meine Auszahlung soeben erhalten.

Great news! Thank you, shox2k17, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds.

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru