Nomini Casino - プレーヤーのデポジットは、彼のカジノアカウントにクレジットされたことはありません。

I had deposited money to nomini using net banking on 9-Jan-2021, money got deducted from my bank account but was not credited to my nomini account, I reached out to nomini support, they said their relevant department is looking into it and email me back

Nomini Transaction ID 34667873

Transaction Amount 20000 INR

Dear Anupam,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your bank/payment provider? They need to be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello,

Nomini yesterday credited my funds to my account, hence request you to close my complaint. Cheers

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Anupam, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru