Nomini Casino - プレーヤーは複数のアカウントを開いたとして非難されています。

I reportedly have a duplicate account, but I've never played at this casino before.

Údajně mám duplicitní účet, ale nikdy dřív jsem na tomto kasinu nehrál.

Dear Jonathan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://nomini.com/cs/rules:

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much Jonathan for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jonathan,

I am very sorry to hear about your problem.

I would like to invite Nomini Casino to join this conversation. Could you please provide the evidence that the player had duplicate accounts? The evidence can be send to my email zuzana.r@casino.guru

Dear  Jonathan,

Unfortunately, we have received the evidence from the casino that 2 accounts with the same address and IP were opened (on the same date around the same time). This is enough for the casino to close your account and refund your deposit. I am very sorry but we are not allowed to share this evidence with you.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.