Nomini Casino - プレイヤーの撤退は遅れています。

Good day,

On 03/09/2022 I ordered 1100€ and on 03/10/2022 1000€ to be paid out.

so far nothing has happened.

Inquiries are always referred to the "financial department". That takes even more time.

I've played in many and nothing like this has ever happened to me.

I hope you can help me here.

Kind regards

Danny D***

Guten Tag,

Ich habe am 09.03.2022 1100€ und am 10.03.2022 1000€ zur Auszahlung in Auftrag gegeben.

bis dato ist noch nichts passiert.

Auf Anfragen wird immer nur auf das "financial department" verwiesen. Das noch mehr Zeit benötigt.

Ich habe schon in vielen gespielt und so etwas ist mir noch nie passiert.

Ich hoffe, Sie können mir hier weiterhelfen.

Mit freundlichen Grüßen

Danny D***

Dear Dan95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Got the 1st payout on my account today.

I'm curious if the second one will be the same.

Kind regards

Habe die 1. Auszahlung heute auf mein Konto bekommen.

Bin gespannt ob es mit der zweiten genauso läuft.

Mit freundlichen Grüßen

Thanks for the updates, Dan95. Sounds like we are on the right track! I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

I have now received all payments.

Thank you very much for your effort!

Habe nun alle Zahlungen erhalten.

vielen Dank für Ihre Mühe!

Awesome news, Dan95. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.