Nordis Casino - プレーヤーが賞金を引き出すのに苦労しています。

The casino is unreachable. Chat bot gives a complicated option to leave a message, but no one ever answers. Tried to reach them through the contact form as well with same result.

Had a total of €3.029 on my account, tried to cashout €1k twice so far. the first time the money was simply returned to my account after two days without any communication. Second time I have been waiting for five days now with no way to reach them.

There isn't even a page where I can check the status of my withdrawal and the gaming/account history also does not work.

Dear Jonathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to hearing from you.

Best regards,

Petronela

Could you please advise if your account has been fully verified?

Account has not been verified due to no contact from Nordis casino (except for daily marketing emails) and no option to upload/verify in the account settings.

Have you been advised why you can’t withdraw your winnings?

No, there has been absolutely no contact from the casino.

Is it an internal casino system issue, or it’s related to your account only?

I would expect everyone to encounter the same issues. Especially not providing game/account history is a big red flag imo.

ok, just now there was a live chat agent available for the first time. She did provide me with instructions for KYC and I have sent them the required documentation.

and another update - they even replied to my kyc mail and now claim I did not complete the required turnover. That might be possible, but I have no way of checking without play history.

I assumed that once funds show up as "available to withdraw" in my account, I should have completed all requirements...

According to the mail I only have three days for the remaining turnover of 20k, so fingers crossed.

...and we are broke.

Can close this complaint, but maybe rethink your rating for this casino. Lot's of discussion on their casino guru page regarding many issues with this provider.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.

We closed this case as the funds have been played and lost before we could intervene.