Nordis Casino - 選手の退会が遅れました。

I had it paid out 40 weeks ago then I canceled now there has been no money for days at the top chat can also be forgotten just like email no answer

Habe 40 vohige Woche auszahlen lassen dann hab ich storniert jetz ist seit Tagen gar kein Geld mehr oben Chat kann man auch vergessen genau wie Email keine Antwort

Dear Horno12,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal was requested back in June 2022? Could you please advise if it has been your first withdrawal in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but 10 months is abnormally long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

June No no last month 4 days ago I mean in March I just wrote to support at half past 12 they read it and just don't do anything cheeky stuff like that I accidentally canceled the payout 3 days ago and so far the money is gone I definitely have more played and was on 270 I can't pay that out either because the method was deleted

Juni Nein nein letzen Monat vor 4Tagen meine ich im März ich habe gerade auch Support angeschrieb um halb 12 die lesen das und machen einfach nichts Frechheit sowas ich habe ausversehen vor 3Tagen die Auszahlung storniert und bis jetzt ist das Geld weg Ich habe auf jeden Fall weiter gespielt und war auf 270 ich kann das auch nicht auszahlen da Methode gelöscht wurde

New status I have now I have 510€ now I have just transferred another 10 euros to see if I can pay out now it always comes up with the same /No payment methods configured

No payment methods found although I paid in banking immediately. So the casino now owes me €550. I have all the screenshots but unfortunately I can’t send them

Neuer stand ich habe jetz ich habe jetz 510€ habe gerade nochmal 10 Euro überwiesen um zu schauen ob ich jetz auszahlen kann es kommt immer das gleiche /No payment methods configured

No payment methods found obwohl ich per sofort Banking eingezahlt habe Also das Casino hat jetz 550€schulden bei mir habe alle Screenshot kann hier aber leider nicht senden schade

Was your account successfully verified in the past, please?

It says validated no idea have sent my papers there too but as I said you can't pay out like other casinos do there is just nothing I've been there for almost 2 years but never played except once the funny thing is the 40 euros I could had it paid out without any problems, then I accidentally canceled it again and then everything was gone, the complete payout and nothing has come back until today, but a new deposit worked again 😞

Da steht validiert keine Ahnung habe Meine Papiere auch hin geschickt aber wie gesagt man kann nicht auszahlen wie es bei Anderen kasinos geht da kommt einfach nix ich bin da auch schon knapp 2Jahre dabei aber nie gespielt außer einmal das komische ist ja die 40 Euro konnte ich ohne Probleme Auszahlen lassen danach hab ich das ausversehen wieder storniert und dann war alles weg die komplette Auszahlung und bis heut ist nichts zurück gekommen Erneute Einzahlung hat aber wieder Funktioniert 😞

Am now at €700 and have all the screenshots so the casino can't say wrong 🤣🤣🤣🤣

Bin jetzt bei 700 €und habe alle Screenshot damit das Casino nicht sagen kann stimmt nicht 🤣🤣🤣🤣

Do I understand correctly that you have a new withdrawal of €700 pending inside your casino account? When was it requested, please?

No, I won them, but since they don't pay out anyway, everything is lost, only the €40 are still gone

Nein nein Die habe ich gewonnen aber da die eh nicht auszahlen alles verspielt nur die 40 € sind immer noch weg

OK. I fully understand your frustration, Horno12. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

The sad thing about the whole thing is that the withdrawal is gone and you just can't make any more withdrawals the first time it worked and after that nothing more

Das Traurige an der ganzen Sache ist das der Rückzug weg ist und Mann kann einfach keine Auszahlungen mehr machen das erste Mal ging es ja und danach nichts mehr

Could you please forward a screenshot of the unsuccessful withdrawal of €40 from the end of March? My email address is petronela.k@casino.guru.

Have sent

Hab gesendet

Thank you very much, Horno12, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Nordis Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Yes, that's why I downplayed the €900 I won because it's the wrong store 😞

Ja deswegen habe ich die 900€die ich gewonnen hatte auch runtergespielt weil es ein falscher Laden ist 😞

Hello, Horno12!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Can you close the money I'll never see anyway, thank you very much for your efforts

Können sie gleich schließen das Geld werde ich ehh nie sehen vielen Dank für ihr Bemühungen

Horno12, I understand. I am sorry that the situation turned out like that. I wish I could be more of help. I will now close this complaint as unresolved, which will affect the casino rating in a negative way. I hope it will help to get them to discuss this and more other issues with player's money. Also, if there will be any progress or if you will receive your funds, you can always reopen the complaint. If you will have any questions, do not hesitate to contact me through my e-mail: pavel.k@casino.guru . I am wishing you all the best!

Respectfully,

Pavel K

Casino Guru Team