Nordis Casino - 選手の退場が遅れる。

Hello. I have a 200€ witdrawal at this casino and nobody is answerig to email, messenger,WhatsApp . I played whith real money,no bonus,allready passed the KYC procedure,the casino doesnt answer.what can i do more? Please help

Hello ionutfcs9,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nordis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you processed a withdrawal from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you ionutfcs9 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok.thx

Hello ionutfcs9,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to see if I can help.

We would like to invite Nordis Casino to join the conversation.

Dear Nordis Casino, 

Can you please provide some information regarding the delay of the player's withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They will not answer.they never do.

Dear ionutfcs9,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with support representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, you can contact Curaçao Gaming authority here (info@gaming-curacao.com or complaints@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru

We wish we could be of more help.

Best Regards

Michal