NYspins Casino - プレイヤーのアカウントは閉鎖され、出金が保留中です。

Today I spoke to an adviser regarding a withdrawl I made 28 hours earlier and had still not been processed. I had submitted all my documents for verification. I was told these were still being looked at 12 hours after I had uploaded them. I asked the agent to process my withdrawl of 1000 and close my account. As I wasn't happy with the site. She closed my account immediately. I have emailed asking fir a response to if my withdrawl is being processed 6 times with no response from NY spins support

Now I can't access my account and getting no response for my withdrawl

Dear tmully1305,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi. Ny spins has now been in touch this morning.

If you could close this.

Thank you

Thank you for your reply, tmully1305. Do I understand correctly that your issue has been resolved?

Ny spins responded this morning saying it was being processed. Thank you for your help.

Yes

I would recommend that we wait until you receive the withdrawal. However, if you wish to close this complaint anyway, please let me know.

Dear tmully1305,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.