Ohmyzino Casino - プレイヤーの撤退は遅れています。

Terrible customer service. Doing everything to avoid paying. I got notification that my account is verified. After that I requested withdrawal of only 250 euro. After 30h my withdrawal got rejected and i got an email saying i have to send photo of me with ID close to my face. I sent that also and 24h later i got response that document will be checked as soon as possible. As i said frodulent company making excuses just for players to loose their money on their own. I will never bet this 250 euros and they will have to pay eventually. Im waiting 7 days already. I will keep you posted when this happens. I suggest everyonento avoid this site as long as they change the way they operate. They get our money in seconds but they keep a right to make fun of us when we want some of it back.

Dear Bb1177,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that we wait for a few more days. I will keep this complaint opened and if there is no development by the end of this week, we will intervene. Please, keep us updated in the meantime.

Looking forward to hearing from you.

Best regards,

Kristina

I have experience with many many casinos and i know what is verification. There is a big diference between verification and finding excuses not to pay. I provided more than enought to make sure everything is fair. My second verification was completed on saturday. Today is tuesday and still pending withdrawal. Every serious bookmaker pays in 2-3 days max and you know it. Bookies like that should never even get a licence. Not even curacao's.

Thank you for your reply, Bb1177. I would still recommend waiting for a few more days. If this issue is not resolved within the time frame, we will try to contact the casino and ask for an explanation. Thank you in advance for your patience.

Dear Bb1177,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.