OlympusPlay Casino - プレイヤーの撤退は遅れています。

Delayed payment

I won € 3,950 on March 23rd and still haven’t received the prize even though my account has been verified.

I tried to talk to the casino several times but they just asked for my patience.

I hope you can help me in this case. I look forward to your early reply.

Kind Regards

Beatrix S***

Dear BeatrixSz81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

I sent answer to you by mail.

Kind Regards

BeatrixSz81

Thank you very much BeatrixSz81 for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello BeatrixSz81,

I will assist you with your complaint from now on. I'll try to contact the casino representative in order to ask him for help in resolving your issue.

I would like to warn you that it seems to be a common practice of OlympusPlay Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of multiple unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear Tomas,

Thank you in advance for your help.

Unfortunately, I couldn't get ahead with them either, but there's sure to be a solution, but I don't know what it would be.

Kind Regards

Beatrix

We would like to ask OlympusPlay Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear BeatrixSz81,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.