Ozarkbet Casino - 選手の退場が遅れています。

I've been trying to withdraw my money from this casino for a week! There's no clear response, customer support just keeps saying 'tomorrow', and that's on the rare occasions I can actually get through to them since they hardly ever respond. I want to issue a warning about this very unreliable casino. Deposits are instant, but when it comes to withdrawals they keep making excuse after excuse for an absurdly small amount. I hate to imagine if it was much more.

Hace una semana intentando retirar mi dinero de este casino! No hay una respuesta certera, de soporte me dicen mañana y asi las veces que he podido comunicarme con el soporte ya que no responden. Quiero advertir sobre este casino muy poco serio, el depósito es instantáneo pero los retiros ponen excusa tras excusa por una cifra insólita, no quiero imaginar si fuera mucho mas.

Dear Tere,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you Guru, I have received the withdrawal payment, a bad experience in this casino, unfortunate. Thanks for your help.

Gracias Gurú, he recibido el pago del retiro, una mala experiencia en este casino, lamentable. Gracias por su ayuda.

Dear Tere,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru