PariPesa Casino - プレイヤーの引き出しが遅れ、資金が失われます。

Dear Renatus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• How much money do you currently have in your casino account?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

How much money do you currently have in your casino account?

I lost all of it

Have you made any successful withdrawals before? 

Yes I have done it before

Could you please confirm that you have passed the KYC verification?

They did not ask me to pass any kind of verification what they asked me was to fill out my profile and confirm the email

Thank you for your reply, Renatus. Sadly, since you have lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.