Patrick Spins Casino - 選手の退会が遅れました。

Hi 

I am contacting you regarding a review you have of Patrick Spins Casino on your website, your website have given this casino a decent review. 

I would like to inform you that this casino are not trustworthy and do not stick to their terms stated, I have been trying to withdraw winnings from this casino for the past 10 days and as of right now have only received 800 Euros. The casino states you can withdraw 2000 Euros per day but this is a lie, It takes around 3-4 days for 400 Euros.

Jordan L****

Dear Jordanlewis113,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please let me ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of €51,185 has been approved by the casino and subsequently split into several installments? Have you received any winnings or nothing at all? Could you please specify if you have accumulated your winnings on a regular play or from a jackpot? Have you withdrawn any winnings from this casino in the past?

Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Jordanlewis113,

Have there been any developments since our last conversation, please? 

Dear Jordanlewis113,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.