PeerGame Casino - プレイヤーの撤退が遅れています。

Dear Dawoez,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Have you tried contacting the casino?

Lastly, could you please advise how much is the disputed amount?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Dawoez,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.