Pinasbet Casino - プレイヤーが賞金を受け取れずにいます。

deposit with free bonus the one who played won 20k until it was 39k, still can't withdraw now thought maybe need to lose no one won yet 20k still can't be withdrawn, they don't answer the chat. PLEASE HELP US.

deposit with free bonus yung nilaro nanalo na ng 20k hanggang sa nag 39k na,hindi padin mawithdraw ngayon naisipan baka kailangan ipatalo wala din nanalo na ulet ng 20k hindi pa din mawithdraw,hindi sila sumasagot sa chat. PLEASE HELP US.

Dear oaminal0509,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear oaminal0509,

Have you received your withdrawal from the casino yet?

Dear oaminal0509,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.