Plae8 Casino - プレイヤーのアカウントがブロックされました。

This casino stole not only my winnings but also my deposit. I made a deposit of about 1200 usdt and won about 1000 usdt. I placed an amount of 158 usdt for withdrawal, but my application was not processed for about a week. Support talked about technical problems. Today, when I tried to log into the account, I saw a message that it was blocked. Support said my account is blocked and they won't even refund the deposit. They accuse me of fraud and involvement in a syndicate. At my request, no evidence of my fraud was provided. That is, they can simply say that any player is a fraud and steal all the money, including the deposit.

Dear sanatorres999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I signed up about three weeks ago. I did not undergo verification, it was not required of me. I played sports betting. I didn't use any bonuses

Thank you very much, sanatorres999, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.