Plangames Casino - プレイヤーは入金限度額の問題後に払い戻しを要求します。

I agreed with the manager to set a deposit limit, which was confirmed to me via email. However, it was never actually implemented, allowing me to deposit nearly €800 over my limit. I specifically informed the casino that I needed this limit because otherwise, I lose control over my deposits. They failed to provide me this control, and now I have requested a refund. The casino is not responding to this request.

Ich habe in Absprache mit dem Manager ein einzahlungslimit festgelegt. Dieses wurde mir per Email bestätigt. Es wurde jedoch nicht tatsächlich eingerichtet so das ich fast 800€ über mein Limit einzahlen konnte. Ich habe ausdrücklich dem casino mitgeteilt das ich das Limit benötige weil ich sonst keine Kontrolle über meine Einzahlungen habe. Diese Kontrolle haben sie mir nicht ermöglicht und nun habe ich das geld zurückgedordert und darauf geht das casino nicht ein.

Dear justins99js,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Plangames Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify whether you altered the deposit monthly limit after it was set?
• Have you attempted to confirm what the deposit limit was set to before or after realizing you overspent?
• Could you please share any related communication with the casino, including the email in which you requested a refund?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas