Platincasino - プレイヤーの引き出しの試みは遅延され、拒否されます。

I deposit no problem. I go to withdraw and it always gets rejected. Customer support is no use. I keep getting same answers. "Try again" "use the same method you used to deposit" one time I was told they put a note on my account to allow withdraw. Still nothing. My Card i used is verified as well as my email address.

I’ve tried multiple ways to withdraw. Credit/debit card, E transfer, Wire Transfer, and even Crypto.

I’m getting really angry with them. I’ve emailed support and told them to send me my money and close my account. I’ve had enough.

they tell me try again or use payment method to deposit. I feel like I’m being stolen from.

Dear Christopherj88,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Do I understand correctly you initiated withdrawal requests, they were accepted and later rejected?
• Could you please share with me your communication with the casino support regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

They are kind of all over the place. My bank account is verified.

ive been told once it’s my bank but I’ve never had my bank reject an e transfer from anywhere.

i initiated withdraw and never got passed processing straight to rejected or cancelled.

All they keep saying about withdrawing is try again try a different method.

they have my visa debit as a credit card even tho it’s my debit card. I’ve tried to let them know but I continuously get a different person or the same person telling me "it should work try again"

I don’t know how to get proper support from them the casino seems like a scam. Makes no sense to me they allow deposit but not withdraw

Thanks for the detailed explanation of the situation.

• Were your subsequent attempts to withdraw via bank transfer successful?
• Did the casino suggest alternative payment methods other than what you already tried?

Please let me know.

Dear Christopherj88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.