Platincasino - プレイヤーの引き出しは拒否されています。

I have tried to withdraw money from the casino after depositing without using any bonuses playing. I am not even at a total win, just want to recoupe some of the money lost before.

I have sent in all documents requested for KYC and all has been approved. I have requested withdrawals to 3 different bank accounts, Skrill, Mastercard and Visa. Platincasino just reject all withdrawals and do not communicate why. I get meaningless emails sometimes from support saying something like "we know it is frustrating but we will process soon" and then they reject.

I am considering disputing all credit card deposits as fraudulent with the credit card company. First withdrawal attempt made OCT 13th 2024 and have made about 30 attempts since then, all rejected.

Dear niklasjak,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.

Please note threatening chargeback might be considered a breach of casino rules and might cause your casino account to be closed.

A successful chargeback might cause you issues in not just this but other online casinos in the future.

I would recommend you avoid the practice unless absolutely out of options.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain which payment method you have used for your deposits?
• Have you verified the payment method successfully during KYC verification?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas