Platincasino - プレイヤーの撤退は拒否されました。

Hello,

I am verified at Platincasino and have requested a withdrawal. I have already deposited via Skrill and bank transfer. 170 Euros are on my account. These were won without any bonus. I have already requested a withdrawal 3 times, which was always declined even though everything has been verified! Please help me! The Platincasino support does not respond to emails or messages.

Guten Tag ,

Bin bei Platincasino verifiziert und habe eine Auszahlung angefordert. Eingezahlt wurde bereits über Skrill und per Banküberweisung. 170 Euro sind auf mein Konto. Diese wurden ohne Bonus erspielt. Habe bereits 3 x eine Auszahlung angefordert die immer wieder abgelehnt wurde obwohl alles verifiziert wurde ! Bitte helft mir ! Der Platincasino Support reagiert garnicht auf Emails oder Nachrichten..

Dear diseased1989,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Have you received any explanation or notification after your withdrawals were declined?

Did you choose the same payment method for depositing and withdrawing your winnings? Have you made sure to wager the deposit the requested amount of time?

Have all your payment methods been successfully verified?

When was the last time you tried communicating with the casino via live chat or email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Can you please indicate if you have made any successful withdrawals from this casino before?

No

Did you receive any explanation or notification after your withdrawals were declined?

No

Did you choose the same payment method to deposit and withdraw your winnings? Did you make sure to use the deposit for the requested time?

Yes

Have all your payment methods been successfully verified?

Screenshot of the deposit at Skrill and the bank transfer were made

When was the last time you tried to communicate with the casino via live chat or email?

There is no live chat. About 3 emails were written 3-4 days ago.

Können Sie bitte angeben, ob Sie zuvor bereits erfolgreiche Auszahlungen bei diesem Casino vorgenommen haben?

Nein

Haben Sie nach der Ablehnung Ihrer Abhebungen eine Erklärung oder Benachrichtigung erhalten?

Nein

Haben Sie für die Einzahlung und Auszahlung Ihrer Gewinne dieselbe Zahlungsmethode gewählt? Haben Sie darauf geachtet, die Einzahlung für die angeforderte Zeit einzusetzen?

Ja

Wurden alle Ihre Zahlungsmethoden erfolgreich verifiziert?

Screenshot von der Einzahlung bei Skrill und die Banküberweisung wurden getätigt

Wann haben Sie das letzte Mal versucht, per Live-Chat oder E-Mail mit dem Casino zu kommunizieren?

Live Chat gibt es nicht. Emails wurden vor 3-4 Tagen geschrieben ca. 3 Stück.

Money was finally paid out!

Geld wurde endlich ausgezahlt !

Dear diseased1989,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru