Platincasino - 検証の問題により、プレイヤーの引き出しが遅れています。

Hello, I have been trying to withdraw my winnings from Platincasino for several weeks using all available methods (Crypto, Bank). I won 4000 euros without a bonus!

I am verified, but I have been rejected multiple times for the same verification reason. I have repeatedly verified myself and have been approved, yet I am still being rejected without any reason given. No one is responding to my emails. I have been a customer on this site for a long time and was already verified. (Gold player)

Hallo ich habe auf Platincasino seit mehreren Wochen versucht mein Geld auszuzahlen in allen Möglichkeiten (Crypto, Bank) ich hatte ohne Bonus Guthaben 4000 Euro gewonnen !

Ich bin verifiziert und wurde auch des Öfteren wegen der gleichen Verifizierungs Grund abgelehnt - habe ich immer wieder verifiziert und wurde auch genehmigt leider werde ich dennoch immernoch ohne Grund abgelehnt auf E-Mails reagiert niemand. Ich bin schon länger Kunde auf dieser Seite und war da schon verifiziert. (Gold Spieler)

Dear sandrosahiti,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Could you please specify the verification reason for which your withdrawal request has been repeatedly declined? Which of your identity documents have not been approved by the casino? Have you submitted all the requested documents on time and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika