Play Boom Casino - プレイヤーの出金が遅れている。

I had two withdrawals on October 13, 2023, one of 5000 which was approved on Friday, and one of 1200 which was approved on Saturday. The 1200 arrived in my account on Monday. The 5000 Euros has not arrived.

Ich habe am 13.10.23 2 Auszahlung gehabt eine von 5000 die Freitag genehmigt würde und eine von 1200 die Samstag genehmigt würde. Die 1200 sind am Montag auf mein Konto eingegangen. Die 5000 Euro sind nicht angekommen.

Dear mandelringo90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The money has already been transferred, but I haven't received it

Das geld ist ja schon überwiesen nur ist es bei mir nicht angekommen

Dear mandelringo90,

Have you received your withdrawal from the casino yet?

Dear mandelringo90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Got it

Hab es bekommen

Dear mandelringo90,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru