Play Boom Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

I played win money but when i pay with my ing automaticly pay with my spare account its also mine on the same ap they toon the money?? So i played.

I won money after playing long and after i withdrawel they started asking me proof that i am the account holder of the paymend and i send them al info but it was not good enough.

The things they asked is not even possible.

I want my win money or my paymend back at least!

Sorry for my bad english.

Can somebody help me?

G******* Sabin

Dear Sabin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sabin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.