Playio Casino - プレイヤーの撤退が遅れています。

I have been waiting for my payout of 500 euros since March 23, 2025.

In the chat you are only comforted that the payout will come soon.

please help me

Ich warte seit 23.märz 2025 auf meine Auszahlung von 500 Euro.

im Chat wird man nur getröstet das es bald zu Auszahlung kommt.

bitte helfen sie mir weiter

Dear Noezkan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Yes, I have had previous withdrawals, a KYC procedure was not required at this casino.

the winnings were made with real money.

Ja ich habe frühere Auszahlungen gehabt, eine kyc Verfahren war bei diese Casino nicht erforderlich.

der Gewinn wurde mit echtgeld erzielt.

Dear Noezkan,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the payment as soon as possible.

Thank you in advance.

Kind Regards,

Playio Casino Team

I just received a payout of 500 euros.

Ich hab gerade 500 Euro Auszahlung erhalten.

Dear Noezkan,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru