PlayiO Casino - プレイヤーの撤退が遅れています。

Hello, I made a withdrawal on March 13th and contacted the casino's support team every day, 7 business days after the withdrawal. I always received the same response, which seemed like a copy and paste. According to them, the wait time depends on the number of requests, but honestly, a month-long wait seems excessive, considering I was assured a delay of three business days. I've read reviews of similar cases and I'm not sure if this casino is a scam or not. I don't know if you could help me because I'm tired of asking the casino questions and only getting the same old thing. Thank you very much.

Hola, realizé un retiro el día 13 de marzo y escribí diariamente al soporte del casino una vez transcurridos 7 días hábiles desde el retiro. Siempre recibía la misma respuesta, parecía un copia y pega. Según ellos el tiempo de espera depende de la cantidad de solicitudes pero la verdad que un mes de espera me parece excesivo habiendome asegurado 3 días laborables de tardanza. He leído reseñas de casos similares y tengo la duda de si este casino es una estafa o no. No sé si podríais ayudarme porque estoy harto de preguntarle al casino y que solo me digan lo mismo. Muchas gracias.

Dear Brujillos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Brujillos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.