PlayKasino Casino - 選手の退会が遅れました。

how long take to approve withdrawal cuz I’m waiting 24h area lt it’s saying pending player please let me know thanks

Dear rolandasskirmantas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Lastly, could you please advise how much is the disputed amount?

Thank you in advance for your reply and patience.

Best regards,

Petronela

It’s 155 plus I got email about success verified account but it’s still take so long to approve withdrawal it’s saying player pending ..

Hello Rolandas and welcome to chat.

My name is Dorina and I will be assisting you today regarding your withdrawal of 155 GBP.

I would like to thank you for your due diligence in uploading all the necessary documents. Your cooperation is highly appreciated. I have checked your account and I am happy to see that all your documents have been verified. Congratulations your account is fully verified!

All sorted out please delete post

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rolandasskirmantas, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru