PlayUZU Casino - プレイヤーの出金が遅れている。

I sent to verify my documents documents and there are no answers I want to retweet and it does not answer either by mail I need it urgently or to contact the platform it is a bot 🤖

Mande a verificar mis documentos documentos y no hay respuestas quiero retuitear y no responde ni por correo necesito urgente ni para contactarme con la plataforma es un bot 🤖

Dear RodrigoSt1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear RodrigoSt1,

Have you received your withdrawal from the casino yet?

I can't send for verification and they don't accept it's $130 that I want to withdraw

No puedo mando para la verificación y no aceptan es 130 $ que quiero retirar

Thank you for your reply, RodrigoSt1. Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

2 weeks ago it happens that I only have the bank statement in my name but they do not validate it and I just put my name on the internet that comes out with the address and I have to wait until August

Hace 2 semanas pasa que solo tengo a mi nombre el extracto bancario pero no me lo validan y recién puse a mi nombre el internet que salga con la dirección y tengo que esperar hasta agosto

One last thing before we contact the casino - could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear RodrigoSt1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.