PlayUZU Casino - プレイヤーは残高を引き出すのに苦労しています。

Every time I try to make a withdrawal, this appears, and when I communicate with an executive it only says that they are in maintenance, which I do not understand that the system is like this for about 2 weeks, for withdrawals and not for deposits 🤷 and how did it my right as a consumer if every time I try to tell them that my withdrawal is REALIZED they comply and this already collapses me and I really don't want to go here to report this fact

Attached screenshots of conversations with play uzu executive

cada vez que trato de realizar el retiro aparece esto , y lo cual al comunicarme con un ejecutivo solo dice que están en mantecion, lo cual nose entiendo que ase 2 semanas aprox está el sistema así ,para retiros y no para depósitos 🤷 y como realizó mi derecho de consumidor si cada vez que trato de decirles que se me REALIZE mi retiro lo cumplan y ya esto me colapso y realmente nose aquíen acudir para denunciar este echo

Adjunto pantallazos de conversaciones con ejecutivo de play uzu

Hello Paola7274,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello: yes, my account is already entered in the system and verified with all the documents that it has requested for a long time.

And my earnings I got with real money and NOT with bonuses. The last time I spoke with an executive was 08/29/2022

I will attach some of the comments

Hola: si mi cuenta ya está ingresada en el sistema y verificada con todos los documentos que pide desde ase mucho tiempo.

Y mis ganancias lo obtuve con dinero real y NO con bonos. La última vez que able con un ejecutivo fue Día 29/08/2022

Adjuntaré unas de las comberzaciones

Hello Paola7274,

Did the casino offer you any other way to withdraw since? When was the first time this error occurred?

Dear Paola7274,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.