Pub Casino - プレイヤーの撤退が遅れています。

I made a withdrawal on the first day of using for approx £250 and received it within a few hours. I have now won £570 and have verified as advised and am yet to recieve this withdrawal after nearly 2 full days. My question is why is it taking so long to receive my withdrawal when I have already been verified.

Dear AnnaR346,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thankyou ever so much foe getting back to me

Dear AnnaR346,

Have you received your winnings yet? Please let me know.

Dear AnnaR346,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.