Pure Casino - プレイヤーの撤退は遅れます。

It's been 18 bussiness days and still no money and I just get no positive feedback from casino and no proof that the money is coming at all

Hello leviasmith1015,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pure Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when exactly is your account fully verified? Did you use any bonus to accumulate your current winnings?

Please note that it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

It was fully verified on the 21st of March it is my 1st withdraw and no bonuses were played with

Hello leviasmith1015,

As the 14 days (mostly working days) have passed already, could you please advise if you have received a money or not? If still not, we will definitely intervene.

Regards,

Nick

No it was takin by the finance team or adjusted i should say

Thank you leviasmith1015 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello leviasmith1015,

I looked at your complaint and will do my best to help you. I would like to invite Pure Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

They confiscated all but a $133 of my money Said that would process withdraw again But when I tried it would not allow me to withdraw anything

We would like to ask the Pure Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.