Rainbow Spins Casino - プレイヤーが賞金を引き出すのに苦労している。

I just get one response each day asking for a different form of I’d to process my withdrawal it feels like I’m getting ripped off I actually enjoyed the games on this site

Dear Dave010181,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that you are currently trying to complete the KYC? Could you please share with us, which documents you have already provided? Have all of them been approved?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I sent them 3 forms or I’d passport bank card and a letter and asked again for the bank card and you just don’t seem to get any reply

I sent them 3 forms or I’d passport bank card and a letter and asked again for the bank card and you just don’t seem to get any reply

I sent them 3 forms or I’d passport bank card and a letter and asked again for the bank card and you just don’t seem to get any reply

I sent them 3 forms or I’d passport bank card and a letter and asked again for the bank card and you just don’t seem to get any reply

Thank you very much Dave010181 for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Dave010181!

From now on, I will take care of your complaint. I would like to invite Rainbow Spins Casino into the discussion in order to help us resolve your issue.

We would like to ask Rainbow Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.