Rainbow Spins Casino - プレイヤーの撤退が遅れています。

I have requested withdrawels totalling 500.00 and recieved nothing I also have anouther 500.00 that I have won just sitting there becouse it won't even let me attempt to withdraw it I have messaged and emailed several times you have all my id and still no reply or money from yourselves

Dear Susan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you passed the KYC verification? Have you ever made a successful withdrawal before? Did you play with any bonuses, please?

If the casino responded to you in the meantime, please forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Susan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.