Rainbow Spins Casino - プレイヤーの確認済みアカウントがブロックされ、賞金の受け取りが遅れます。

Hello so i won 480 pound on rainbow spins and they have now put a block on my account to stop me from withdrawing my winnings. I have sent loads of emails but no reply. My account is also vertified.

Dear Emmamarie23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you are unable to access your casino account?
• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Emmamarie23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.