Raptor Casino - プレイヤーの出金が遅れている。

Been waiting for more than four days to get my money.

Har väntat i mer än fyra dygn på att få mina pengar.

Dear Jimpan96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I think it’s my bank who is the problem. They didn’t accept payments outside Sweden due to laws of money laundering. So I don’t know what to do. The bank has already sent the money back to the casino… 😭 Länsförsäkringar is the name of the bank and they have been terrible.

Thank you for your reply, Jimpan96. Do I understand correctly that the funds have been returned back to your casino account?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

According to the bank, the money has been sent back to the Casino, but Raptor has not confirmed this. I don't know where the money is. 😭

Enligt banken har pengarna skickats tillbaka till Casinot, men Raptor har inte bekräftat detta. Jag vet inte var pengarna är. 😭

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. If there is any written communication between you and your bank, please forward it as well. Thank you in advance.

Dear Jimpan96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.