The player from Australia had sought a refund from an online casino. However, due to a lack of detailed information regarding his issue, we were unable to assist him. Despite extending the response time by 7 days, the player did not reply. Therefore, we had no other option but to reject the complaint as we couldn't conduct a thorough investigation without the necessary information.
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.