Roobet Casino - プレイヤーの撤退が遅れています。

I am unable to withdraw my funds.It says the withdrawal is currently unavailable.i contacted support team via mail but there is no response from them.recently my delayed deposit solved and now this new problem came up.

Hello sureerain29,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I have made my verification till level 1

And i had played with real money i didnt used any of the bonuses.And the last time i spoke to the casino is about this matter and they said to send this problem to there support mail.And i mailed them but its been 24 hours passed no reply from therr side.I request roobet team to solve my issue.and if they do i will let you know.

The issue is solved i have withdrawn my money..thanks to you and roobet team to help me out..

Dear sureerain29,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru