Rooster Bet Casino - 入金後、プレイヤーのアカウントは閉鎖されます。

These scammers received a deposit of 150 EUR from me and immediately blocked my account. I've sent about 50 emails and only receive vague responses. Please help.

Diese Betrüger haben eine Einzahlung von 150 eur erhalten und mich gleich danach gesperrt. Ich habe ca 50 Mails hingeschrieben kund werde nur vertröstet . Bitte um Hilfe

Dear Fistaisda,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly there wasn't any gaming activity on your player's account whatsoever?
• Do I understand correctly this was your first deposit in the casino?
• Could you please share your communication with the casino in which the casino justifies its actions? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

First deposit and no activity. Sent at least 50 emails

Erste Einzahlung und keine Aktivität . Sicher 50 Mails hingeschickt

Thanks for your reply.

Have you already received the refund from the casino?

Please let me know. about any news.

Dear Fistaisda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.