Royal Oak Casino - プレイヤーの撤退が遅れています。

Withdrew £375.00 .

several emails to Royal Oak , either ignored or reply says " withdrawal processed you’ll get your money soon "

has been nearly a month since withdrawal request .

no reply at all now from Royal Oak

Dear Miranda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

When exactly have you requested this withdrawal?

Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for looking into this matter on my behalf .

I have successfully withdrawn from this site once before and have passed all verification.

unfortunately I don’t know the exact withdrawal date .

thanks again for you assistance

Miranda

•message received from royal slots on Friday 01/10/21

Dear Miranda,

Thank you for contacting us.

 

We are working hard to get this resolved and for the money to show in your account. Just so you are aware, the process is slightly longer as we use foreign banks and wire transfers from a different base currency so we need to be 100% sure the money when sent will hit your account in full and in your currency and that its not bounced back and the process has to start again, I truly feel your frustration and rest assured we are doing all we can to get you paid as quickly as we can. 

You will always be paid any money owed in full as per the terms and conditions state. We are an experienced team and make thousands of payments a day. 

 

Kind Regards,

Support Team

Thank you very much Miranda for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Miranda,

I looked at your complaint and will do my best to help you. I would like to invite Royal Oak Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Good morning,

I am delighted to say that I have received my withdrawal in full .

thank you so much for your assistance

miranda

Dear Miranda,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru