Scatterhall Casino - 選手の退会が遅れました。

Hello, I made a withdrawal on 14/03 and this was approved the same day. 2 days later the status was changed to "in transfer". I then asked Chat what this was and they said there was some problem with Nodapay. They said that all withdrawals that had problems were resent and should now be fine. I then asked for the date of when they were resent, but then suddenly they did not now whether it was resent and could not answer me when it was or whether it had been sent again.

Dear Hansenboss,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

As I wrote in my first post. That is not the problem here. They "sent" the money the day after I made one withdrawal. 2 days later the status was changed from OK / Sent to "in transfer" I then asked chat what this meant, they then said that they had problems with Nodapayments.

They said they have recent withdrawals, but this is 6 days ago. So the money should have been in the account a long time ago (Online bank)

But after reading on the forum here, it seems they have other problems.

Dear Hansenboss,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

Hi, thanks for your reply. I see that my status has still not changed and I have not received any email from you that the withdrawal has been sent.

I hope for a quick resolution here.

Hi, I can confirm that I received my withdrawal today. Thanks for the help Casinoguru and scatterhall.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Hansenboss, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru