Scatterhall Casino - 選手の退会が遅れました。

Day 37 no money account has been fully verified

Day 31 1200 lost due to no hope of payouts

Was a stressful time thank you

Tag 37 kein Geld Konto ist vollständig verifiziert worden

Tag 31 1200 verloren weil keine hoffnung Auf Auszahlungen

War eine stressige Zeit danke

Dear Patrick800,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you currently have €1,700 (dispute value) in your casino account?

Have you accumulated these winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina unfortunately lost everything last night

Lost 1200€ day 31 and yesterday the remaining 500€ 😪

So I no longer have a balance on the account

Hi Kristina habe leider alles gestern nacht verloren

1200€ Tag 31 verloren und gestern die restlichen 500€ 😪

Somit habe ich keine balance mehr auf dem Konto

Thank you for your reply, Patrick800. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.