ScratchMania Casino - プレイヤーはデポジットを成功させることができません。

Had a lot of money won but it didn't let me deposit a single shi.t, gone

Dear Tomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings by playing with a No Deposit bonus? Have you ever made a successful deposit before? Do you receive any error messages when you try to deposit? Do I understand correctly that you lost all your winnings?

Have you tried contacting the casino regarding the issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Tomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.