Sector 777 Casino - プレイヤーに問題が発生しています。

Dear Tate2105,

Thank you very much for submitting your complaint. This is not your first complaint, therefore I am sure you understand that we are not able to make a case based on a few random screenshots. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Tate2105,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I made a deposit 50$ and received a bonus and I played my account for about 5 hours and played platinum treasure for the whole time and had a break and the amount of $599 I logged back in 30 minutes later and the amount on the funds was nill 00$ and I went straight to live chat and inquired about my account and the issue they simply said that I had logged in with the wrong username and I had opened multiple accounts and I explained that I was rederected from another casino and hadn't signed up at all they had All my account details and I liked the bonus they had on offer so I made a deposit and I keep receiving the same response from the casino use the username that they had given me an the funds of 599$ are waiting for me and I have been trying every day for the Live chat spent hours and daily over a week now and I am following their instructions exactly as explained now I have been told that the funds of 599$ are sitting in my account but there is no funds available nothing I am telling the casino that the transaction will be terminated and the amount can be refunded unfortunately the transaction has been payed and the only way possible to contact casino guru and I have screenshot of the live chat telling me that the funds are available but they are not there 777selector is the casino name

Thank you for your reply, Tate2105. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Tate2105,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.