SELECT.bet Casino - プレイヤーは、資金を引き出す前に、預金を賭ける義務があることに不満を持っています。

I played at this Casino and really shouldn’t have! I first lost a large amount of money, and when I won the money back and a little extra, then the withdrawal was abandoned. It is because EVERY DEPOSIT MUST BE RECYCLED accustomed caution, before can cash out .... I've played dozens of casinos and nowhere has there been such a rule .... let's not come to mind either, I certainly would put a dime if I had known. Money went there, I didn’t get recycled deposits. ***

Pelasin tällä casinolla eikä todellakaan olisi pitänyt! Hävisin ensin ison summan rahaa, ja kun voitin rahat takaisin ja vielä vähän extraa, niin kotiutus hylätty. Sen takia koska JOKAINEN TALLETUS PITÄÄ KIERRÄTTÄÄ ennenkun voi kotiuttaa.... Olen pelannut kymmenillä casinoilla eikä MISSÄÄN ole ollut tällaista sääntöä.... Eipä tullut mieleenkään, en varmasti olisi laittanut senttiäkään jos olisin tiennyt. Sinne meni rahat, en saanut kierrätettyä talletuksia. ***

Dear Hanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.select.bet/en/pages/terms-and-conditions :

"A customer can withdraw money from his account only after he has rolled each of his deposits at least 5 times. Wagers with odds lower than 1.6 (sports and virtual sports betting) or casino wagers with minimum/no risk are not counted towards the rollover. If the player doesn’t meet this requirement, Select.bet reserves the right to charge the withdrawal request with up to 8% administrative fee. All Running, Cash-out bets, Tie (Draw), Cancelled, Refunded and Denied bets or bets placed on multiple outcomes of the same event are not considered towards the calculation of the turnover."

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Hanne,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.